Voice agents
Voice connected to your services.
We design voice interfaces for guidance and bounded tasks, with handover to a person when needed.
Let’s talk about the processVoice can make services easier to access, but an incorrect answer or unconfirmed action can create problems.
What we can build
01
Conversation design
02
Approved information sources
03
Action confirmation
04
Handover to a person
05
Comprehension and accessibility testing
How we put it into practice
We choose a limited scope, test realistic situations and define what the user must confirm.
Control and documentation
We define responsibilities, boundaries and a way to check how the system works.
Frequently asked questions
Does it replace human support?
No. We design handover for enquiries outside its scope or requiring personal attention.
Are calls recorded?
That choice must be defined alongside information, permissions and applicable obligations before launch.
PORTOCELO NETWORKS
Could one of your processes work better?
You do not need to know whether the answer is AI, automation or software. Tell us how you work and we will explore a suitable approach.
Let’s talk about the process